Shipping policy

SHIPPING POLICY

Shipping Range We ship worldwide. Certain remote areas may experience longer delivery times or limited courier options.

Shipping Costs Free worldwide shipping on all orders. No hidden fees.

Order Processing Time Orders are processed within 1–2 business days, Monday to Friday. Last order time: 22:00 CST (Chicago). Weekend orders are processed the next business day.

Transit Time Estimated delivery: 10–25 business days depending on location. Total estimated time from order to delivery: 11–40 business days.

Delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays. Delivery may be delayed for an indefinite period due to reasons beyond our control. In such cases, COPLYO is not responsible for delivery timelines, and all liability lies entirely with the transport companies. We will do everything in our power to ensure the goods reach the customer as quickly as possible.

Delivery delays do not qualify as grounds for a cash refund on sale items. In such cases, store credit or a replacement will be offered.

Tracking After purchase, you will receive an email with your tracking number and carrier information. Track your order via our website tracking portal.

Missing Items Report missing items within 7 days of the expected delivery date to support@coplyo.com. We will investigate and offer a replacement or refund (store credit for sale items).

Return Policy Summary

  • Full-price items: 30-day returns accepted. Refund to original payment method if conditions are met.
  • Sale items: No cash refunds under any circumstances. Store credit or exchange only, regardless of reason.
  • Jewelry and bijouterie items are non-returnable under any circumstances, including cases where the item does not match the photo, does not fit, or the customer changes their mind.
  • Items must be unused, undamaged, and in original packaging to qualify for return.
  • Personalized items are non-returnable.

Restocking Fee None.

Return Shipping Costs

  • Defective full-price items: covered by Coplyo
  • Change of mind: covered by customer
  • Sale items: covered by customer in all cases

Company Information

  • Website: Coplyo
  • Company: COPLYO TRADING CO.
  • Address: 48 Cameron Road, FLAT/RM C, 4/F, Tsim Sha Tsui, Kowloon Hong Kong SAR
  • Email: support@coplyo.com | info@coplyo.com
  • Phone: +852 6150 0218
  • Customer Service: Monday to Friday, 9:00 am – 5:00 pm