Shipping policy

SHIPPING POLICY

Shipping Range We ship worldwide. Certain remote areas may experience longer delivery times or limited courier options.

Shipping Costs Free worldwide shipping on all orders. No hidden fees.

Order Processing Time
Orders are processed within 2–5 business days, Monday to Friday. Last order time: 22:00 CST (Chicago). Weekend orders are processed the next business day.

Please note: due to a high volume of orders, production and processing time may occasionally be extended beyond the standard timeframe.

Transit Time

On average, orders are delivered within 4–10 business days. However, actual delivery time depends heavily on your shipping destination. Locations that are farther from our fulfillment centers, including remote or international areas, may experience longer delivery windows — in some cases up to several weeks.

Delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, weather conditions, carrier processing times, or other circumstances beyond our control. In such cases, COPLYO is not liable for delivery timelines, as responsibility for transit lies with the shipping carrier.

We always process and dispatch every order as quickly as possible to ensure it reaches you without unnecessary delay.

Please note: all orders placed from August 15st 2026 will be processed as pre-orders. Production time for these orders is 14-21 business days before shipping begins.

Tracking After purchase, you will receive an email with your tracking number and carrier information. Track your order via our website tracking portal.

Missing Items Report missing items within 7 days of the expected delivery date to support@coplyo.com. We will investigate and offer a replacement or refund (store credit for sale items).

Return Policy Summary

  • Full-price items: 30-day returns accepted. Refund to original payment method if conditions are met.
  • Sale items: No cash refunds under any circumstances. Store credit or exchange only, regardless of reason.
  • Jewelry and bijouterie items are non-returnable under any circumstances, including cases where the item does not match the photo, does not fit, or the customer changes their mind.
  • Items must be unused, undamaged, and in original packaging to qualify for return.
  • Personalized items are non-returnable.

Restocking Fee None.

Return Shipping Costs

  • Defective full-price items: covered by Coplyo
  • Change of mind: covered by customer
  • Sale items: covered by customer in all cases

Company Information

  • Website: Coplyo
  • Company: COPLYO TRADING CO.
  • Address: 48 Cameron Road, FLAT/RM C, 4/F, Tsim Sha Tsui, Kowloon Hong Kong SAR
  • Email: support@coplyo.com | info@coplyo.com
  • Phone: +852 6150 0218
  • Customer Service: Monday to Friday, 9:00 am – 5:00 pm